Mobility Caring Kings Park NSW, Australia
Mar 31, 2020Casual
About us We’re a healthcare equipment company specialising in high-quality mobility, disability and rehabilitation products to enable our Australian community with a happier, healthier and a more rewarding lifestyle. Our wide range of high-quality mobility equipment includes mobility scooters, wheelchairs, rollators & walkers, power chairs, lift chairs, hospital beds, mattresses, hoists and more. We’re also a registered NDIS and Home Care Package provider Job brief We are looking for an experienced, energetic, motivated and technically skilled Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. The Service Technician's job will include travelling to customers' homes or businesses , remotely accessing equipment, and performing routine maintenance. The Service Technician will install and test products and provide customers with instructions on the proper usage of the product. Responsibilities Provide service and customer support during field visits or dispatches Tie workflow to schedule Manage all on-site installation, repair, maintenance and test tasks Educate the clients on how to use and maintain their device Diagnose errors or technical problems and determine proper solutions Produce timely and detailed service reports Document processes, maintain records of goods to ensure accurate records of stock on hand Follow all company’s filed procedures and protocols Cooperate with the rest of the team and share information across the organisation A clear understanding of loading, unloading and securing freight, assisting with the same Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements Proven field service experience Ability to troubleshoot, test, repair and service technical equipment Ability to work flexible shifts and to adapt to changing work schedules Ability to demonstrate a high level of written, numerical and computer skills Familiarity with mobile tools and applications Excellent time management and problem-solving skills Excellent communication and interpersonal skills Technical degree or certification Physical fitness to meet the requirements of the job which include bending, lifting heavy equipment and working in confined spaces A valid driver's license and reliable transportation If you are interested in pursuing a unique opportunity to work with one of the most exciting, forward-thinking companies in Australia, hit the 'Apply for this job’ button NOW! Please note, you must have the right to work in Australia to apply.